Account and Data Deletion
Language: this is the English translation. The binding version is the Turkish text at campaignapp.tech/hesap-silme/; in the event of any discrepancy, the Turkish version prevails.
You can have your Campaign account and the data linked to it deleted at any time, without giving a reason. You do not need to have the app installed to request deletion.
1. How do I request deletion?
Option A — In the app
Go to Profile → Account → Delete account and confirm.
Option B — By email (works even if the app is not installed)
- From the email address registered to your account, send an email with the subject “Account Deletion Request” to destek@campaignapp.tech.
- To verify that the request comes from you, you must send the email from the address registered to your account; we may ask for additional verification if necessary.
- We reply to your request within 7 days and, once verification is complete, permanently delete your account and data within 30 days at the latest. When the deletion is complete, we send a notification to the same address.
2. What is deleted and what is kept?
| Data | What happens |
|---|---|
| Full name, email address, password hash (account record) | Permanently deleted |
| Pro subscription record (entitlement) and quota counters | Permanently deleted |
| Your source suggestions | Separated from your identity (anonymised); the content may be kept for statistical purposes. If you wish, you can ask in your request for these to be deleted completely as well. |
| Billing event records | Kept for the statutory retention period because of possible refunds or disputes, fraud prevention and tax legislation; they contain no payment method details. This exception is explained in section 7 of the Privacy Policy. |
| Data on your device (selections, “I used this” records, preferences) | Not stored on our servers; you can remove it by deleting the app or by resetting it in the app settings. |
3. Deleting some data without deleting your account
You can also ask for only certain data (for example, the source suggestions you have sent) to be deleted without closing your account: simply state your request by the same email route. For your other rights under Article 11 of the KVKK: KVKK application (in Turkish).
4. If you have an active subscription
Deleting your account does not automatically cancel your store subscription (the subscription is linked to your Google or Apple account). If you do not want it to renew, first cancel it in Play → Subscriptions or, on iPhone, in Settings → Apple Account → Subscriptions, and then delete your account. See Cancellation & Refunds.
Anyone with questions can reach us at destek@campaignapp.tech.