Cancellation and Refunds

Campaign Pro subscriptions are sold and managed through the store from which you downloaded the app (Google Play or the App Store). Last updated: 13 September 2026.

Language: this is the English translation. The binding version is the Turkish text at campaignapp.tech/iade/; in the event of any discrepancy, the Turkish version prevails.

1. Cancelling your subscription

Android (Google Play)

Go to play.google.com/store/account/subscriptions (or, on your phone, Play Store → your profile picture → Payments and subscriptions → Subscriptions).
Select Campaign Pro from the list → Cancel subscription.

iPhone / iPad (App Store)

Settings → your name at the top (Apple Account) → Subscriptions.
Select Campaign Pro → Cancel Subscription.

You are not charged when you cancel, and your Pro access continues until the end of the period you have already paid for; when that period ends, you return to the free plan. To avoid being charged for the next period, cancel at least 24 hours before the current period ends; the store may charge the renewal within the last 24 hours of the period. Deleting the app from your phone does not cancel the subscription.

2. Requesting a refund

Because the store takes the payment, refunds are also handled through the store’s channels:

Google Play — first 48 hours: you can request a refund directly from Google Play: Google Play refund request.
App Store: refund requests are assessed by Apple: reportaproblem.apple.com.
After 48 hours: write to us at destek@campaignapp.tech. We try to resolve reasonable requests, such as an accidental renewal, by issuing a refund to the extent the store allows; send your request together with the order number from your purchase email (GPA-… on Google Play, the invoice number on the App Store). For App Store purchases, the final decision rests with Apple.

3. About the right of withdrawal

Pro access is a digital service that is activated immediately upon payment. When you confirm the purchase, you give your express consent to the immediate performance of the service, and under Article 15/1(ğ) of the Distance Contracts Regulation the right of withdrawal does not apply. This does not affect the store refund options above or your statutory rights in the event of defective service. Details: Terms and Conditions.

4. Payment issues

If you have purchased Pro but it has not been activated: App → Pro screen → “Restore purchases”. If the problem persists, write to destek@campaignapp.tech with your order number; it is usually resolved within 1–2 business days.

5. Disputes

As a consumer, you retain the right to apply, within the monetary limits in force, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at your place of residence (via e-Devlet → TÜBİS) or to the Consumer Court.